Payment

What is Limo2Go’s cancellation policy?

For transfer/one-way bookings, cancellation is free of charge if there is more than three hours left before the agreed pickup time. If there is one hour or less before the agreed pickup time, cancellation fee is applicable. For all types of arrival bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, cancellation fee is applicable. A cancellation can only be done by contacting our customer support or email us at [email protected]

When is my ride charged to my credit card?

Your credit card is only charged 24 to 48 hours after the ride has taken place. Once you have made your booking, we reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and rental car companies. If you make a free cancellation, the authorization will be automatically reversed and your credit card will not be charged.

Are the prices shown per person or per vehicle?

The prices shown are always per vehicle and include all taxes, gratuities, and fees. The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.

Pre Pick-Up

How do I make changes to my booking?

You can change the car class, date, time and location of pickup, dropoff location, and additional information. To make changes, please contact our customer support either by phone call or email.

What if my flight is delayed?

For airport pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

What should I do if I forgot to add my flight number?

Please contact our customer support via call or email.

Reservation

What is your refund policy?

We do not offer any refunds once trips have been taken. If a trip is cancel, free cancellation is granted if it is within the time limit as stated above. If not, a cancellation fee will be applicable.

Do I have to make a reservation?

All bookings need to be done 24 hours before the actual pick-up time and date.This is to allocate the right driver for your trip.